Having used this agent on more than one occasion, I write this email with great pride.
The approach of building a long-term relationship and the process not feeling like a transaction gets the best result!
I cannot more highly recommend Joe!
Having dealt with various members of the team for many years, we decided to appoint
McDonald Upton when the time came to sell our mother's home.
We chose Simone as our agent as she was highly recommended, and it was an absolute pleasure working with her. Simone was realistic in managing our expectations in a market we were not very familiar with. She went above and beyond the call of duty on numerous occasions. Simone has outstanding communication skills and kept us in the loop every step of the way.
As I said to Paul McDonald after the auction, Simone is a star and a credit to the team at McDonald Upton. I would have no hesitation in recommending Simone to anyone who would like to work with an enthusiastic first class real estate agent. She is a thorough professional.
Thank you, Simone - you're a star!
Sheryl’s years of experience in real estate and her superb communication skills enabled us
to smoothly and successfully facilitate the sale of our home.
She takes the time to get to know both vendors and buyers and their needs.
Sheryl is very skilled, very personable and an absolute pleasure to work with.
Tony was friendly, helpful and well organised.
He worked very well with Sheryl in supporting the sale of our house. He was, punctual and reliable.
Through his reassuring presence, Tony worked hard to keep stress levels low.
All the best.
Julia is very professional and I felt well informed at all times and will certainly be using her in future.
I went with McDonald Upton to sell my house as I have dealt with Paul McDonald over a number of years in buying/selling of property. Simone Tramontana was the main agent I dealt with over the campaign, and I can highly recommend her to future clients. I was very impressed with her honesty, knowledge and commitment in doing her best for all parties. She provided excellent feedback after each OFI and kept me up to date about potential buyers, and was always very reassuring. I had a great result on auction day by Paul McDonald. I highly recommend Simone Tramontana and also McDonald Upton Real Estate.
What a fantastic experience it has been dealing with Sheryl & Paul of McDonald Upton. Their experience, integrity and guidance were second to none. We took their advice at every opportunity to maximise our sale outcome which surpassed our expectations. If you want personal service with outstanding results McDonald Upton are your team! We hope to continue our association with MU in the future whether as a home buyer, investor, tenant or Landlord. Thank you MU!
Very pleased with all aspects of Sheryl's knowledge of the market. She was most helpful and regularly informed us of current developments. With thanks.
Highly recommend her and her company.
Tony is an experienced operator who takes a balanced approach to his assignments. He takes his responsibilities seriously and continues to support post the sale being signed. I have found him professional and responsive.
Very happy to have worked with Simon. He was professional and personal, easy to talk to and directed his conversation directly to you. His reporting style was very detailed providing us with a clear picture of the state of the campaign. He also handled the auction like a true professional, being informative but approachable and he kept the auction going at a steady pace. An amazing result beyond our expectations. Thank you Simon
Joe did a great job and represented Paul McDonald and himself in fantastic fashion. Thank you
Tony keeps it simple and remains focussed on delivering the price outcome whilst still attending to all the small details peripheral to the sale process such as organising access to the property post sale, following up S27 deposit releases and more.
Over the years we have purchased and sold many properties here in Melbourne and in Brisbane Queensland and through the process we have met and dealt with numerous Real Estate Agents some of which were reasonably good others not so good. It is only when we met with Simone Tramontana who is with McDonald Upton Real Estate Agency that we came to appreciate the difference between Real Estate Agents. We met Simone when we had a knock on our door, introducing herself, when the Penthouse in our building was sold, should we decide in the future to sell our unit. Simones’ approach was so professional that some months later the opportunity to sell our apartment presented itself. It was a very easy decision and that was to proceed with McDonald Upton Real Estates Agency and in particular with a direct request that Simone Tramontana represent us. Simones’ approach to the entire process was nothing other than courteous, professional, caring and most importantly compassionate and beyond anyone’s expectations. Her attention to detail and constant support to my wife was really extraordinary. Her perseverance in obtaining the price we were looking for was not easy at a softened market yet, her hard and honest work realised the sale. Simone, there is so much more we would like to say and hope that in future you remain in our life. Thank you again for all your hard work, we grew to love you as a person and a friend you made us feel to be. We wish you the very best for the future and sincerely hope that other people like ourselves get to meet you and appreciate your honest and compassionate work as we did. Thank you again Simone.
Joe Zucco was very forthright and professional in our dealings. He was personable, but focused, confident, knowledgeable, and most importantly skilled in negotiation and achieving a sale. We were very pleased with the sale price and settlement achieved and his attention through out the sale process. I really liked that he would take the time to keep you informed at every step whether it be a quick text or phone call.
Simon's personal and collaborative manner in guiding us through the journey from presentation and inspections to auction day resulted in a successful outcome for us and exemplified his approach that 'boutique is better'.
Tony was great throughout the entire campaign. Punctual, informative, local knowledge, great sense of humour, down to earth and a pleasure to have on our side. Super reliable and trustworthy with a keen eye for what's going on in the marketplace. It was a pleasure working with Tony from start to finish
He Did Exactly What He Promised! I certainly would recommend Simon. He sat down at the start of the selling process, explained everything clearly, up front and was clear, concise and did not fluff or exaggerate. He has an easy-going approach, instils confidence and is a very experienced and competent Auctioneer. I highly recommend Simon. He is an honest, up front, pleasant, hardworking bloke. Good Job Simon.
We chose Simon Cookson and McDonald Upton Real Estate as we had previously dealt with them and found them to be trustworthy and professional. Once again, we were not disappointed and a successful sale was accomplished.
Thank you to Simon and the team.
Paul was lovely to deal with from the first meeting till the day of auction. His calm and informative manner was professional and appreciated. Tony was a pleasure to deal with from our first meeting till the successful auction day.
His positive and professional attitude throughout the campaign was greatly appreciated.
Great Agent! Joe was such a pleasant surprise, he was very genuine and attentive to our needs. Nothing was too hard and very respectful when we were making our decision.
He was honest and a great gentleman, we highly recommend him.
I invited Julia to appraise our home and I felt comfortable with her straight away. Julia is a straight shooter and does not tell you things you want to hear, she tells you as it is.
Unfortunately, we did not sell at auction. I am all about everything happens for a reason so I was not devastated at the time. I knew when the time was right it would sell. We stayed "for sale silently" so no advertising or open for inspections. Some time later Julia called with someone wanting to inspect. They made an offer and it all worked out. It is a stressful time and to have someone like Julia helping the process was great. Julia always took my calls and understood my whacky ways! I even asked her advice when we were purchasing our new home. I have absolutely no hesitation in recommending Julia and McDonald Upton Real Estate. All the best Julia!
We couldn't be happier with the outcome of the sale of our property. From our first engagement with Tony we were very pleased with the openness, honesty and the options presented to us. Tony has a very high level of market knowledge which supported his recommendations on how to run the campaign to get the best result possible. Supporting Tony is a great team of people at McDonald Upton who were a pleasure to deal with. We would highly recommend Tony Clark and McDonald Upton to any potential property seller.
A Top Notch Agent. Simon has a great knowledge of the business and I would highly recommend him to all concerned.
Thank you, Joe! Thank you for such an easy sale of our property. Your communication and direct approach for all involved made this such a smooth transaction. Your advice throughout the campaign was spot on. We wouldn't use anyone else!
Dealing with Paul, Simone and the McDonald Upton Team was such a great experience. What can be an overwhelming time selling your home was made easy and stress-free. There organised approach and Paul's upfront and honest nature made us feel comfortable we had chosen the right agent. We got a great result and we were really pleased with the outcome and the advice and market knowledge Paul was able to provide. Can not recommend Paul and the team enough!!!
We found Simon Cookson and his team at McDonald Upton very professional. They gave very good advice and were very knowledgeable about my area. They made the sale of our property very smooth and we were very happy with the price we received. We would definitely recommend McDonald Upton as an excellent real estate agent.
We entrusted the sale of our home to Simone and are absolutely thrilled with the result. Throughout the campaign, Simone was always available, clear and concise with communication and always had our best interests as vendors at heart. Simone’s real expertise came to the fore when negotiating with buyers to achieve the highest price possible for us and our dream price was smashed thanks to her exceptional negotiation skills. Her unwavering determination to get us the best price was exemplified when we received a call at 7 pm on a Saturday night, to let us know that she had been negotiating with 2 parties for hours and had extracted an extra $20,000 and a signed contract. Safe to say we were ecstatic. I have no problems recommending Simone to any prospective vendors as not only is she in your corner, but she jumps the ropes, throws on the gloves and fights for you.
Joe is a wealth of knowledge and we had complete confidence in his ability. He is a real estate agent with vast experience. We were happy with the planning of our campaign. We have no hesitation recommending Joe when selling a house in the area as he knows it so well.
We were very happy with the price that was achieved.
We could not be happier with the way Simone conducted herself during our sales campaign. Nothing was too much trouble, she always went above and beyond our expectations. We were always fully informed of the progress with clear communication and she followed up every detail regarding prospective buyers. She put us at ease when things got stressful. She is honest, organised and we had complete confidence in her ability. We have no hesitation recommending Simone. Our property sold above our expectation.
Paul delivered a sale outcome near the top of the range with a minimum of fuss. He had the courage to change marketing tact mid-campaign and kept a sense of conviction throughout. A sensible operator who considers all factors in planning and adapts on the go. Recommended.
We were impressed with the way Tony and the McDonald Upton team managed the campaign and sale of our property. Tony was honest, responsive, warm and professional and these high standards were maintained when dealing with potential buyers of our property. Our positive experience and the outstanding result is a testament to Tony and the excellent staff at McDonald Upton. We would not hesitate to recommend Tony to anyone looking to sell their property.
I was so pleased to have Simone as our agent. I had met Simone at a previous auction where she had left a very good impression on me so much so that I was really happy to have her as my agent. Simone communicated very well throughout the auction process both after open inspections and on auction day. What was a very stressful event was made very easy with Simone and Paul's calm and thorough approach. The whole team were very professional.
Never have I felt so confident when working with a real estate agent as I did with Simon. From the get-go Simon was professional, courteous, knowledgeable and efficient.
He listened to and acted on my concerns and queries about the selling process. Regular communication and feedback were provided for the interest in my property and viewing times. At my request, Simon conducted a boardroom auction a few days before the auction date and the outcome was excellent. I cannot commend Simon and the Paul McDonald team highly enough.
We would like to thank Julia Murphy and Paul McDonald for the way they conducted the recent sale of our home. We've now had the pleasure of dealing with them a second time, during both the purchase of a property and sale of our family home via an auction campaign. Julia made it a painless exercise from our end with little intrusion into our daily lives, even with a toddler! She was accommodating at all times and made the selling experience less stressful than originally anticipated! We couldn't have been happier with the result and would have no hesitation in recommending Julia and McDonald Upton to anyone considering the sale of their property. A sincere thank you!
We decided to use Paul McDonald Real Estate to sell our home in Prefect Street in May 2016. We had bought the home from Paul in 1994, rebuilt it from scratch in 2000 and it served us faithfully for 22 years. Initially we were very worried about selling as we had many small jobs to do around the house and were very worried about getting tradesmen. We spoke to Paul and he said “But that’s what we do!” Well, we had no idea that this could all be arranged and overseen by the agent and could be completed in 2 weeks ……. geez! The lovely Caroline turned up to manage the works, organise to “show” the house and make sure everything went smoothly. Carpet, painting, tile work, plumbing, electrical and cabinet repair. But hang on……the pricing seemed incredibly low and certainly less than we could have arranged in such a tight timeframe. Suddenly the house was on the market glowing in its new paint, new carpet and new matching furniture. Liz did all the back-room detail, Julia was organising inspections, Paul gave us instant feedback on each inspection. Then the big day arrived! We were a bit concerned about Paul’s new beard but there he was out the front extolling the virtues of our lovely home. The price reached was what we were after, more importantly it was purchased by a lovely couple with a young family who we were convinced would look after the house for years to come. What a professional experience, we never thought a real estate agent would offer all those extra services and make what is a nervy experience seem so simple. We would highly recommend Paul and his incredible team to anyone, but particularly people who need that extra service to list their home…. and maybe, in time, Paul might even trim that beard!
Towards the end of last year I began to consider the timing of when to downsize. Following very strong property valuations from three agencies, I decided to put my beautiful home on the market. While all agencies were extremely professional, choosing the agency to manage my sale came down to two or three key factors. First, having known Simon Cookson from whom I originally purchased this property, I felt his professional style could accommodate my intention to be fully involved in the process. His manner was respectful of my efforts to present my home to a high standard, as well as being prepared to listen to my reading of the market based on various sources of data. So, I felt we could work very well together. Simon reported regularly on progress and answered my questions honestly. The support staff at McDonald Upton managed all the marketing arrangements and processes seamlessly and communication with me was 100% and faultless. As the campaign drew to a close, I felt Simon was doing everything possible to maximise market awareness, to make himself available to answer queries as they arose, as well as to gauge the quality of the matches of the needs of those interested in the property and what the property has to offer. We were on the same page by auction day about the realistic pricing to expect and we were both clear about the process we would follow. The auction ran smoothly and the outcome was excellent for all parties concerned. These decisions are so important.
Thank you for all your assistance.
What a fantastic result from you both and your team. We want to put on record our sincere thanks to you. Every part of our sale was handled professionally. Liz had some issues with the sign writer, but fixed them and then confirmed the outcomes with us. Nicole and Simone always rang to confirm appointments. Nicole almost spent a week at the house showing people through. The team got to know Arthur our sleepy old dog and we had no issues. The quality of the group of buyers were the type of people we wanted to have purchase our family home and the end buyer we feel will keep this house as a family home. We thought the auction ran perfectly, other than Paul’s bad one liner jokes. One best point of difference you have Paul is that at the auction you are pleasant and you do not yell or shout at people. Others yell all the way through the auctions, and make all bidders and sellers nervous. We would be completely happy to recommend your company to other buyers and sellers. Well done and thanks again.
On the recommendation of a friend, I recently chose McDonald Upton to act as my agent to sell my Essendon home. I was very impressed with how McDonald Upton guided me through each stage of the sale process, as well as their business like approach. I'd particularly like to thank Tony Clark for his help, his very professional attention to detail and how he handled the auction.
At our first meeting with Paul McDonald he outlined a comprehensive scenario to sell our house. This included:
· Full costs for advertising and commissions,
· the decision to go to auction,
· a four week timeline including “Open House dates” through to auction and introduction to the Sales team.
From the first open house through to the auction the sales plan did not miss a beat and we were personally surprised at the number of potential purchasers on each occasion. This was in contrast to my observations of real estate sales in Gisborne: it is not unusual for properties to be on the market for 6 months however the McDonald Real Estate sales campaign was unlike the typical Gisborne promotion in that they recognised a market for the property existed outside Gisborne and they promoted the sale accordingly. We were particularly impressed with the attention to detail and the additional hours put into the sales process by Paul and Simone Tramontana. They were punctual, kept us informed and were always available for advice. With so much attention to detail it was not surprising in retrospect that the auction was a resounding success. We would confidently recommend Simone and Paul to anyone selling in Gisborne.
To Paul McDonald and Simone Tramontana,
On behalf of Karen and myself, I would like to congratulate McDonald Upton Real Estate on the professionalism in providing their expertise on our Family Home of the last 17 years. The idea of getting ready to sell was very overwhelming and then we spoke with a few agents and I still couldn’t get the feel for what was the right way to go. I was recommended to speak to Paul through word of mouth recommendations and that is when I first met Paul and Simone. Instantly, Karen and I got this comfortable feeling that things would be in experienced and capable hands. Paul explained in our meetings how things would work and through the following weeks that is exactly what took place. Simone was very thoughtful in her ideas and took a real personal involvement in our property. My family is personally involved in fundraising to build a house for young adults living with disabilities. Thanks largely to a very sizeable personal donation form Paul McDonald we are well on our way to achieving that reality. I would have no hesitation in recommending McDonald Upton Real Estate to anyone in the future. I would be happy to discuss anything pertaining to McDonald Upton Real Estate if you would like to contact me personally.
We wanted to thank you for your wonderful efforts and support during the sale of our family home. It was hard for our family to let go of the house but knowing the sale was in such capable hands really helped to put our minds at ease. Tony - we particularly appreciated your encouraging and supportive approach and Paul thank you for your wonderful talent at the auction!
I sincerely thank you and your team for managing the sale of my home. Your professional and calming demeanour eased my stress levels, so could you imagine what I normally would have been like? You’re a true professional which is a testament to your success. Thank you
I would like to express my gratitude and congratulations to you for the way you handled the sale campaign for 74 McPherson Street, Essendon. I have been a property advocate for the past 16 years and during that time I have dealt with hundreds of real estate agents. Some good and some bad. It was a pleasure to work with you over the campaign, your honesty and direct no nonsense advice was a breath of fresh air and you carried out your role exactly as you said you would at the time you were appointed to sell the home. Your care and concern for the vendor’s expectations were much appreciated by our vendors especially as this had been their family home for the past 31 years and it was quite an emotional decision for them to sell. You acted professionally and your advice was honest and sound. Your auction style was relaxed and encouraging to buyers and right up there with the best. I have absolutely no hesitation in recommending you to prospective vendors and I hope that I will have the opportunity to use your services in the future.
We recently listed and sold our home in Essendon. We appointed Tony Clark of McDonald Upton Real Estate to manage the process. We found the whole team at McDonald Upton extremely professional and helpful and “honest” which is rather refreshing in the Real Estate game! Tony led the team and did a terrific job, we were kept well informed during the entire process and the campaign played out exactly as Tony said it would. We felt very comfortable working with Tony and the McDonald Upton team. Tony did his best to achieve a great price on auction day – he delivered as we had hoped and as he expected. It was a pleasure dealing with Tony through the campaign. His approach was open and warm but still very professional and his attention to detail was excellent. It was very apparent through the campaign that he had built good relationships with potential buyers that no doubt helped us achieve the desired result on auction day but also delivered a good result for the buyer. We would highly recommend any potential seller to appoint Tony and the McDonald Upton team to help through the your sales campaign.
Thank you it was an absolute pleasure to deal with you and the team at McDonald Upton. A good result is not only the price achieved at auction, but the whole process itself. We felt so comfortable throughout the campaign, we were always updated and well informed. Our experience with Simon was one of honesty, integrity and professionalism. His knowledge and advice is first class. Julia thank you for all your assistance. We were confident we had appointed the right agent to market our home, your enthusiasm in the home and campaign was genuine. Our dealings go back to the purchase of Brewster Street, and if we were to stay in the area, without a doubt, we would entrust your services again. Your communication skills, support and services are standout. We cannot thank you both enough for all your efforts. We would highly recommend McDonald Upton Real Estate. Boutique is Better!
I recently listed my home with McDonald Upton Real Estate, with my agent being Simon Cookson. While selling my family home of 39 years could have been a daunting experience, Simon was able to guide me through this “journey” with sensitivity, humour and a wealth of experience. Not only does he have a great knowledge of the local and surrounding area, but his “people skills” are excellent – he is an effective communicator who works hard to achieve the best outcomes for both the seller and buyer. Simon communicated with me on a regular basis – I felt fully informed and listened to at every stage of the process. He also ensured that his team at McDonald Upton were fully aware of the progress of the sale and each member of the team was extremely helpful and very professional. The advertising campaign that was put in place was effective, targeting a wide range of potential buyers through different media, with the quality of material produced of an excellent standard. The company promotes itself as offering a personalised customer service and that is certainly what I experienced. I would highly recommend Simon and the McDonald Upton team to any prospective seller or potential buyer and wouldn’t hesitate to use their services in the future. Thank you Simon and the McDonald Upton Team.
Many thanks Nicole for all your efforts selling Levien Street, we appreciate all that you did for us.
Having had a family background in real estate (my late father was an estate agent for 50 years) we were more than satisfied to let Tony and Paul run the show. We never had an occasion to second guess them. Their communication with us was first class. We obtained our price with the correct strategy from Paul McDonald on Auction Day. We have no hesitation in recommending McDonald Upton Real Estate in particular Tony Clark to prospective vendors.
My wife and I wanted three things from the real estate agents who were going to sell our beautiful home, honesty, integrity and to be kept informed of the progress, and we are pleased to say we received all those things and a whole lot more! We did a considerable amount of enquiring with friends and acquaintances prior to selling and the one name that kept on coming up was Paul McDonald, so we met with Paul to discuss the process. From the onset Paul and his fantastic team LISTENED to what WE wanted, identified and implemented a strategy to sell our home at our price, and that is exactly what they did! We did not want "open home" inspections where you inevitably have people through your home with no intention of buying, Paul and his team petted potential buyers and every inspection was organised and completed with the utmost professionalism and respect for us, even the predicted timeline for sale was accurate, and most importantly they did not renege or talk down. the price we wanted and to our delight, it was achieved! We were so impressed with Paul and his team, there is only one company that we will use when we buy or sell again.
Thank you very much for your advice and support leading up to the sale of our place. And a special commendation for the auction itself. We would love to buy our next home through you!
Thanks again for the great work in closing the sale on our property. Sarah and I are stoked that we could get a great deal done with so little pain.
Our previous experiences selling a property have been a nightmare compared to this and we're very impressed with the services you have provided on behalf of McDonald Upton.
We just wanted to email you about how genuine and pleasant Simone was to deal with during our attempted purchase of 3/972 Mount Alexander Road. We were quiet upset at missing out on the property but Simone was lovely enough to keep in touch and even help us with property finding or general advice. This was something she didn't need to do especially considering the sale was over but it was a testament to Simone's genuine and thoughtful nature that she went above her call of duty in aiding us. Property hunting can be hard on even the most experienced let alone inexperienced first home buyers. We feel truly grateful to have met and come to know Simone over these last few weeks. She feels now more like a friend to us. We hope to deal with her for future sales and would definitely recommend her to friends and family without second thought. We just wanted to take the time to write this short testimonial to thank Simone.
We would like to pass on our sincere thanks to you all for recently selling our house at 22 Tweedside Street Essendon. We had sold our previous home through McDonald Upton Real Estate many years ago, so when the time came to sell again, the decision on which agent we were going to engage to sell again was simple. Nicole and the team made the whole process run smoothly. We were kept informed throughout the whole campaign and Nicole would call us after each inspection and was always available to take our calls whenever we had any questions. We were quite impressed at the high level of communication. The team appeared relaxed on auction day which helped us to ease our nerves, and our auctioneer, Simon, gave us a great final result, which was beyond what we expected. Thank you to Nicole and the team, we will definitely be recommending your services to our family and friends.
Dean and I want to personally thank Nicole Barrow for the outstanding result achieved with the sale of our property. Living interstate, Nicole went that extra mile by helping to organise & prepare our house for sale. Meetings with Dean at his Melbourne office from the initial enquiry stage through to the signing of documents was never a problem. We appreciated that Nicole was always contactable and if not our calls were returned promptly. We were always well informed and involved with the progress of marketing and enquiries. I can't give enough praise for the outstanding service that was provided. Paul McDonald Real Estate’s boutique style of selling really worked for us. It was professional but personal at the same time. Nicole, it was such a pleasure to work with an honest, professional and truly lovely person. I would like to mention that it was also a pleasure to deal with the girls in the office. Dean and I have already started promoting Paul McDonald Real Estate to our fellow friends in Melbourne. Thanks again to all… and we will pull out the champagne on settlement date!!
Peter, our girls and myself would like to thank you all for the care and professional manner you showed to us during our campaign. We are grateful for your hard work as a team which resulted in the sale of our loved home. We will strongly recommend you to all the other ‘downsizers’ but I feel Simon, the way you conducted our auction on Saturday any interested party will already have your name in their contacts. Well done!
Simon it was a pleasure to work with you in selling our home in Essendon. The professional manner in which you demonstrated your earnest, efficient and exemplary business ethics were noted and greatly appreciated. You were always so keen and willing to do whatever had to be done and in so many ways helped to take the stress out of selling. We thank you so much for a job well done.
Thank you so much for your professionalism and thoughtful planning in getting my property ready for market as well as seeing it through the selling campaign. I cannot thank you enough. I’m sure the brilliant result was evidence of your hard work and the professionalism of your boutique real estate company. I certainly will sing the praises of your company whenever I get the chance. Thank you again.
My wife Cheryl and I wanted to thank you and your team for a job well done in the selling of 13 Riverview Road Essendon. When we looked around we chose McDonald Upton Real Estate for a number of quite simple reasons, these include the following; We wanted a small boutique agent that would give us the level of support, service and options available a larger agency couldn't provide. We wanted the agent to listen to us and what it was that concerned us, as well as assist us in finding alternative solutions. We wanted an agency to think strategically and offer tactical opportunities that were designed to get a positive result. Finally we wanted an agency that we felt we could trust and look after our best interests when selling our home. These were and still are the reasons why we chose McDonald Upton Real Estate and why we would recommend to anyone the levels of service, support and integrity on offer through the agency. Thanks again and as always well done on achieving such a great result.
Thank you for all your help and guidance in the successful sale of our home in Essendon. Your advice and knowledge is the best in the business!
Although some time has now past—I would like to let you know about the positive experience I have had with your Agency and your staff. In each and every dealing that I had with the range of people who work with and for you, I can only state how much I felt that I was indeed a client who would be listened to and dealt with respectfully. In particular, and with great appreciation, I would like to thank Simon Cookson for the considerable effort that he expended on my behalf. Simon was never too busy to take my calls or to answer the many questions with which I bombarded him. There were many times that I know he was busy, yet he did make me feel that I was the important client to him. He was at all times considerate of my home and my feelings around the sale of my home which, of course as you know, can sometimes be a rocky path. I felt that Simon was able to balance the very fine line between being a confidant to me in this undertaking, as well as maintaining the appropriate business inscrutability that must be required to successfully manage these transactions. I would be most happy to personally attest to the experience that I had with your Agency and I would have no hesitation to use your company again. I liked the relationship so much that I stuck with Simon and bought another house from him!
A note to thank you all for your efficient handling of the recent sale of our property in Thomson Street. We greatly appreciated your sensitive approach, straightforward advice, regular feedback and personalised service during the period of our sale. After a five week campaign, our home sold on auction day for a price that we had hoped for and which you advised was realistic. Your competency has convinced us that we were right to select your company and that Boutique is indeed Better. We have already recommended you to friends who are considering selling in the not too distant future and will readily suggest your company to others. Many thanks, may your success continue.
On behalf of my family thank you so much for everything you and your amazing team did handling the recent sale of our parents home. As you would be aware this has been a very emotional time for our family and we are very grateful for the wonderful service provided by your team. The communication and support given to us was amazing and we would have no hesitation in recommending your services to others. Having worked in customer service for a long time now I am very aware of what makes a memorable experience ! It is your people!
Thank you Paul McDonald Real Estate !! I would highly recommend you to others!
Anthony and I would like to extend our sincere thanks to yourself, Julia and your team. We are extremely happy with the result and we both feel that our campaign was in the best of hands at all times. Everybody we dealt with was friendly, professional and reassuring which made a very daunting experience far less stressful for us. We would certainly recommend McDonald Upton to family and friends without hesitation!
After speaking at length with several agents, our family selected Simon Cookson to handle the sale of our family home and we felt throughout that this had been a sound choice. Simon understood the sensitivities involved in selling a home which had been owned by the family for over 100 years, and the dynamics of having four adult siblings needing to make joint decisions. He communicated well with all of us, providing a very clear and thorough briefing on how the sale process and eventually the auction would be handled. On the day, the outcome was excellent and we cannot commend the Simon and the Paul McDonald team highly enough.
My warmest thanks for the splendid result obtained in selling my Mother’s home. I know you worked tirelessly to achieve this and we admired your perseverance and always keeping us informed of progress.
I am most appreciative of the kind, courteous and sensitive way you treated mum - considering her age, you were very understanding of her limitations but encouraged and included her in the selling process.
Julia, you are a wonderful asset to your company.
We felt we struck GOLD with you - an outstanding result achieved in a very short time and a lovely young couple to call 13 Black Street “home”.
Again, my warmest thanks; Mum joins me in wishing you every success and happiness in the future.