PROPERTY MANAGEMENT

HOW HARD CAN IT BE?

• find a renter
• collect rent
• chase arrears
• disburse funds to owners on time
• attend to repairs and maintenance
• conduct routine inspections
• implement rent increases
• sign up lease renewals

It’s true, in theory, the core fundamentals of Property Management should be simple and straightforward. In reality however, most people forget to factor in two very key elements:

• human nature
• the minefield that is Victoria’s Residential Tenancies Act

Unfortunately, not everyone has the same definition of ‘logical’, ’respectful’, ’fair’ and ‘reasonable’. Add to this a very broad Residential Tenancies Act that is so often open to interpretation and abuse. Before you know it, situations that should be very simple can and do turn into complex and costly disputes.

THAT’S WHERE WE COME IN!

In order to provide a truly great, supportive service to RRP's we:

• always put our RRP's interests first
• start by listening and understanding exactly what our clients need and expect
• communicate, communicate, communicate
• offer a team of mature and highly experienced property professionals who will jump in and help each other. You will never be left without support.
• call people back
• act with urgency
• we work flexible hours so that we are available when customers and clients are available
• sign up lease renewals
• have a low staff to property portfolio ratio
• low staff turnover
• have an owner of the business working at grass roots level in the Property Management department
• are obsessive about placing the best renters possible at the start….from this, all else flows
• have a trusted team of tradespeople from whom we DO NOT accept commission sharing
• have flexible management fee plans (5% - 8% depending on the level of assistance required)
• have an in depth knowledge of the Residential Tenancies Act and VCAT procedures
• always treat your renter with respect and understanding
• always try to negotiate dispute issues rather than rely on VCAT.
• employ a full time Trust Accountant so that rent can be disbursed to RRP's as soon as it clears

TO GET STARTED YOU SIMPLY NEED TO SPEAK TO US. CHANGING AGENTS IS SIMPLE.

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