COVID Restrictions - Tenant Information

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In accordance with the stage 4 restrictions in Melbourne, our office will close from Thursday 6th August until further notice.

During this time, only URGENT MAINTENANCE will be attended to.

Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • a serious fault in a lift or staircase.



If you need to report urgent maintenance during office hours (9.00am – 5.30pm, Monday – Friday), please contact your property manager directly via email or mobile phone.  All their contact details can be found below.  Alternatively, please call the office on 9375 9375.

Urgent maintenance can also be reported between 9.00am and 1.00pm on Saturdays.  Please call 9375 9375


Property Manager

Phone Number

Email Address


Sheryl Upton

0407 528 228


[email protected]

Melissa Fitzgerald

0408 130 417


[email protected]

Jane McDonald

0401 611 039


[email protected]

Lisa Adamson

0488 188 893


[email protected]

Abbey Sewell

0418 747 870


[email protected]

Brittany Turner

0499 997 398


[email protected]

Isabella Grziwotz

0419 928 809


[email protected]



If you experience an urgent repair out of hours, please call 0409 388 363 for assistance or contact the relevant tradesperson below.

Please ensure that you are reporting URGENT MAINTENANCE.  If the repair is deemed non-urgent, you will be responsible for the invoice.







Rosehill Plumbing


0419 106 768

MS Plumbing


0438 066 598







Bomber Thompson Electrics


0411 187 691

Garnet Electrics


0417 392 648







Ascot Maintenance


0414 537 360

Asset Maintenance 


0418 105 411







Do All Appliances


9553 0708







Human Key locksmiths


0403 735 103







RJ Garage Doors


9465 6288







AAA Glass


1300 666 701


State Emergency Service   1800 226 226

City West Water  132 642

Yarra Valley Water 132 762


Jemena (Electricity)  131 626 

Aus Net (Gas)  136 707

AGL 1800 898 220



If you have locked yourself out, you will need to arrange a locksmith at your own expense.  We are not permitted to open the office for any reason.



Please continue to make your rental payments as you normally would.  Please do not take cash or cheques to the bank unless arranged with your property manager.

Do not leave any cash or cheques under the office door as the office will not be staffed during these times.

McDonald Upton will not take any responsibility for rent left while the office is not staffed. 


This information will be updated as soon as we receive notification from the relevant departments.  


We are so grateful for everything our landlords, tenants and tradespeople are doing to help us through these chaotic times.

Please be kind to yourself and stay safe.







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