Paula brings a calm, analytical and solution-oriented approach to her role as Senior Property Manager, supported by more than 24 years of industry experience. Her extensive career reflects a strong commitment to professionalism, integrity, and a comprehensive understanding of residential tenancy legislation.

With a background that includes study in counselling, Paula has exceptional communication, negotiation and dispute resolution skills, enabling her to navigate complex situations with empathy, fairness and confidence.

Paula values building strong, respectful relationships with her McDonald Upton colleagues, rental providers, and renters alike. She believes that clear communication and mutual respect are the foundation of providing a high standard of property management and achieving positive outcomes for all parties.