For assistance during office hours, please contact the office on 03 9375 9375 or email your property manager.
Office business hours:
Monday–Friday 9.00am–5.00pm
Saturday 8.30am–3.30pm
Renters should
- Use the emergency phone numbers they were given when they moved in to contact the relevant trades (listed below).
- Confirm their request in writing to their property manager in case they need to prove they made the request.
The law defines a list of urgent repairs. Anything else is a non-urgent repair. A repair is non-urgent if the renter can continue to safely live in the property — things like a broken dishwasher or loose bathroom tiles. Urgent repairs must be done immediately because they make the property unsafe or difficult to live in.
Please note: if a tradesperson or qualified contractor is engaged and the repair is considered non-urgent or general, the renter will be liable for all costs.
Legally defined urgent repairs
- Burst water service
- Blocked or broken toilet system
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
- The gas, electricity or water supply is not working
- A cooling appliance or service provided by the rental provider is not working
- The property does not meet minimum standards
- A safety-related device, such as a smoke alarm or pool fence, is not working
- An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
- Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
- A serious problem with a lift or staircase
After-hours contacts for emergency repairs
- Electrician
-
Bomber Thompson — 0412 584 465
Jamason Electrical — 0411 488 424
M Power Electrics — 0434 405 909
- Plumber
-
Rosehill Plumbing — 0419 106 768
Meese Plumbing — 0423 515 938
Pipedream Plumbing — 8362 6200
- Smoke Alarms
-
Smoke Alarm Solutions — 1300 852 301 (contactable 24/7)
Jamason Electrical — 0411 488 424
- AAA Glass
-
1300 666 701
- Locksmiths
-
Human Key — 0403 735 103
JAB — 8390 8390
Prompt — 1300 562 568
- Police / Ambulance / Fire Brigade
-
000
- State Emergency Service (SES)
-
132 500 — for emergency repair services during storms, floods and other severe weather events
- Victoria Police Non-Emergency Line
-
131 444 — for non-urgent crimes and events, such as property damage, theft, or lost property