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Renters Emergency Information

Urgent Repairs - After Hours

For assistance during office hours, please contact the office on 03 9375 9375 or email your property manager 

Office business hours:

  • Monday - Friday 9.00am - 5.00pm

  • Saturday 8.30am - 1.30pm

Renters Should:

  • use the emergency phone numbers they were given when they moved in to contact the relevant trades (Listed Below)

  • confirm their request in writing to their property manager in case they need to prove they made the request

 

The law defines a list of urgent repairs. Anything else is a non-urgent repair. A repair is non-urgent if the renter can continue to safely live in the property. Non-urgent repairs include things like a broken dishwasher or loose bathroom tiles.
 

If a repair is not on the list below, it is a non-urgent or general repair.

Urgent repairs must be done immediately because they make the property unsafe or difficult to live in.

PLEASE NOTE :
If a tradesman is engaged and the repair is considered to be non urgent, or is considered to be a general repair, the renter will be liable for all costs.

Anything on this list is legally defined as an urgent repair: 

  • burst water service

  • blocked or broken toilet system

  • serious roof leak

  • gas leak

  • dangerous electrical fault

  • flooding or serious flood damage

  • serious storm or fire damage

  • an essential service or appliance for hot water, water, cooking, heating, or laundering is not working

  • the gas, electricity or water supply is not working

  • a cooling appliance or service provided by the rental provider is not working

  • the property does not meet minimum standards

  • a safety-related device, such as a smoke alarm or pool fence, is not working

  • an appliance, fitting or fixture that is not working and causes a lot of water to be wasted

  • any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure

  • a serious problem with a lift or staircase.

AFTER HOURS CONTACT(S) FOR EMERGENCY REPAIRS:

Electrician:

Plumber:

 

State Emergency Service:

Police / Ambulance/ Fire brigade: 

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